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MUSIC ON HOLD
Netcom Belgium > Telefonie > MUSIC-ON-HOLD
Music on hold (MOH) refers to the business practice of playing pre-recorded music to fill the silence that would be heard by telephone callers that have been placed on hold. It is especially common in situations involving customer service.
Benefits of music on hold may include the following, if properly configured:
• Assures the caller that their call is still connected
• Assures the caller that their call is important and will be answered
• Entertains the caller
• Informs the caller of his place in queue
• Informs the caller of information about the company
• Informs the caller about promotions or new products
• Informs the caller about products and services offered by the company
• Informs the caller about options to leave the on-hold system
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